Our people live and breathe customer service. They’re ready to help like no others in the storage business.
All our staff are highly knowledgeable about everything to do with self-storage – from storage units and storage facilities to safety and security. That’s because we invest time and effort in training and developing our employees, making sure our customers have truly positive experiences.
We know that using storage often comes at times of change or stress in people’s lives. Our staff are sensitive to this with their calm, friendly approach. They understand every customer’s situation is unique.
‘We urgently needed a storage unit within the week. I was welcomed by a very professional and helpful member of the staff. He completely met our expectations and took the time to provide me with the information I needed, always with a smile. He very well explained the promotion and the conditions. In short, the perfect customer service. We already moved into our storage unit.’
---Customer at Shurgard Lille - Wasquehal
‘Being a customer for many years, I always enjoy visiting Shurgard. Friendly, listening, professional and available are words that describe the different teams handling the reservations at Shurgard Charenton. So I can conclude that each and every member of Shurgard has its qualities. Thank you.’
---Customer at Shurgard Shurgard Paris - Porte de Charenton
‘I enjoy working at Shurgard knowing every day I am going to meet new customers and help them through their life-changing situations. It's always great to see them leave the store with a happy feeling.’
---Manager at Shurgard Bruges
‘I always loved helping people and that's exactly what working at Shurgard means. Customers often arrive at Shurgard with a lot of questions and it's nice to be of help by answering them.’
---Manager at Shurgard Antwerp Centre